Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bobssunbalm.com.

Due to handcrafted, personal nature of our skincare products, we cannot accept returns on opened or used balms. However, your satisfaction is our absolute priority.

Damaged or Lost Packages: If your order arrives damaged, melted in transit, or gets lost by the carrier, please contact us within 7 days of delivery at info@bobssunbalm.com with your order number and  a photo of the issue. We will gladly send a replacement out to you immediately.